Athar Ruby Policies
Important information about the general terms, cancellation policy, and safety guidelines.
General Terms & Conditions
- Guests must arrive at the scheduled time.
- The company reserves the right to modify or cancel a tour due to unforeseen circumstances, with a full refund provided.
- Prices include only the services and items specified in the experience description.
سياسة الحجز
- يتم تأكيد حجز التجربة بعد سداد كامل قيمة التجربة.
- لا يُعد إرسال طلب الحجز أو التواصل مع أثر روبي حجزًا مؤكدًا إلا بعد إتمام السداد.
- يمكن للعميل التواصل مع فريق أثر روبي بشكل مباشر للاستفسار عن التجربة أو مواعيد الحجز أو أي تفاصيل متعلقة بالحجز قبل إتمام الدفع.
- في حال وجود أي استفسار أو حاجة إلى مساعدة في إتمام الحجز، يمكن التواصل مع فريق أثر روبي عبر وسائل التواصل الموضحة في الموقع.
Cancellation Policy
- Cancellation Before the Experience Date 48 Hours or MoreFull Refund.
- Less Than 48 Hours Before the Experience 48 Hours From the Experience Date: Refund 50% Refund..
- Failure to Attend at the Scheduled Time: The Amount Is Non-Refundable.
Disclaimer
Athar Ruby is not responsible for the loss of personal belongings or any personal injuries that may occur during the tour. Guests are advised to exercise caution and follow all safety instructions throughout the experience
Photography & Documentation Policy
Athar Ruby may document some tours through photography or video for documentation and marketing purposes.
- No individual customer will be photographed or have identifiable images published without their consent.
- Group photos or general footage that does not focus on any specific individual may be used.
- Customers may request not to appear in any photographs or videos, and their wishes will be fully respected.
- All photographic and video materials are used solely for company purposes, including: Documentation, Marketing & Service Developmentand will not be sold or used for any other purposes.
